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• Diff for "E-mail"

Stuff about reading and writing better e-mails.

How to write e-mail w/ military precision

Original article: How to write e-mail w/ military precision

Subject lines should contain keywords:

• ACTION – Compulsory for the recipient to take some action
• SIGN – Requires the signature of the recipient
• INFO – For informational purposes only, and there is no response or action required
• DECISION – Requires a decision by the recipient
• REQUEST – Seeks permission or approval by the recipient
• COORD – Coordination by or with the recipient is needed

First line of e-mail should be "BLUF" (Bottom Line Up Front) or "Bottom Line". One or two sentences asking who, what, where, when, and why.

Use active vs. passive voice. Attempt to fit e-mails "before the fold" (i.e. no scrolling required). Instead of attachments, send links to documents/files.

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